Contact Information: Valencia Tourism and Emergency Services
This comprehensive contact guide provides essential information for visitors to Plaza del Ayuntamiento and Valencia, including tourist services, emergency contacts, and practical assistance for travelers.
Official Valencia Tourist Information
Tourist Information Office - Plaza del Ayuntamiento
Address: Plaza del Ayuntamiento, 1 bajo, 46002 Valencia
Phone: +34 963 524 908
Email: [email protected]
Location: Ground floor of Valencia Town Hall (adjacent to the plaza)
Opening Hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 9:30 AM - 5:30 PM
- Sundays and public holidays: 10:00 AM - 2:00 PM
- Closed: January 1, January 6, October 9, December 25
Services Provided:
- Free Valencia city maps and transportation guides
- Valencia Tourist Card sales and information
- Holy Chalice guided tour bookings (2025 Jubilee Year special)
- Fallas festival official programming and maps
- Restaurant reservations and local recommendations
- Emergency tourist assistance and translation services
- Customer service satisfaction questionnaires and improvement suggestions
Visit Valencia Foundation - Main Contact
General Information: [email protected]
Live Chat: Available on visitvalencia.com
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday, Sunday, and holidays: 10:00 AM - 2:00 PM
WhatsApp: +34 667 630 430 (same schedule as live chat)
Additional Tourist Information Offices
Tourist Information Office - Calle Paz
Address: Carrer de la Paz, 48, 46003 Valencia
Phone: +34 961 101 875
Email: [email protected]
Opening Hours:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 2:00 PM
Tourist Information Office - Plaza de la Reina
Address: Plaza de la Reina, Valencia
Phone: +34 963 153 931
Email: [email protected]
Opening Hours:
- Monday to Saturday: 9:00 AM - 7:00 PM
- Sunday and holidays: 10:00 AM - 2:00 PM
Tourist Information Office - Valencia Airport
Location: Regional Terminal, Arrivals Floor
Address: 46940 Valencia Airport
Phone: +34 961 530 229
Email: [email protected]
Tourist Information Office - Estación del Norte (Train Station)
Phone: +34 963 528 573
Email: [email protected]
Opening Hours:
- Monday to Saturday: 9:00 AM - 7:00 PM
- Sunday and holidays: 10:00 AM - 2:00 PM
Emergency Services
General Emergency Number
112 - European Emergency Number (24/7)
Languages: Spanish, English, French, German available
Services: Police, Fire, Medical emergency coordination
Police Services
National Police: 091
Local Police (Policía Local): 092
Civil Guard (Guardia Civil): 062
Foreign Tourist Service: 902 102 112 (9:00 AM - 9:00 PM)
Tourist Police
Location: Xàtiva Metro Station (adjacent to Plaza del Ayuntamiento)
Services: Tourism-specific assistance, translation help, emergency support
Languages: Spanish, English, French, German
Operating Hours: 24/7 during peak season, 8:00 AM - 10:00 PM off-season
Medical Emergency Services
Medical Emergency: 112 or 061
Poison Control: 915 620 420
Emergency Ambulance: Included in 112 service
Medical Services for Tourists
Major Hospitals
Hospital La Fe: Major public hospital with emergency services
Address: Avinguda de Fernando Abril Martorell, 106, Valencia
Phone: +34 961 244 000
Private Hospital Networks:
- Vithas: International insurance acceptance
- Quirón: Private healthcare with multiple Valencia locations
24-Hour Pharmacy
Location: Plaza del Ayuntamiento, 12
Service: 24-hour medication availability
Emergency prescriptions and basic medical supplies
International Assistance
U.S. Consular Agency Valencia
Address: Doctor Romagosa 1, 2-J, 46002 Valencia
Phone: +34 963 516 973
Fax: +34 963 529 565
Email: [email protected]
British Consulate General
Contact through: British Embassy Madrid
Emergency contact: +34 917 146 300
Email: [email protected]
Transportation Services
Taxi Services
Radio Taxi Valencia: +34 963 703 333
Taxi Plaza del Ayuntamiento: Available 24 hours at plaza taxi rank
Airport Taxi Service: +34 961 598 500
Public Transportation Information
Metrovalencia: +34 900 461 046
EMT Valencia (City Buses): +34 963 158 515
RENFE (National Railways): +34 912 320 320
Tourism Services
Valencia Tourist Card
Sales and Information: Any tourist information office
Online Purchase: Available at visitvalencia.com
Customer Service: +34 963 524 908
Guided Tours and Experiences
Official Walking Tours: Book at tourist information offices
Valencia Bus Turístic: +34 963 414 400
Boat Tours (Albufera): +34 961 277 343
Banking and Financial Services
Currency Exchange
Official Exchange Offices: Calle Colón area (1.5 km from plaza)
Bank ATMs: Multiple locations around Plaza del Ayuntamiento
Emergency Card Services:
- Visa: +34 900 991 124
- Mastercard: +34 900 971 231
Communications
Internet and WiFi
Free WiFi: Available in Plaza del Ayuntamiento area
Internet Cafes: Multiple locations in city center
Mobile Operators: Movistar, Vodafone, Orange stores near plaza
Postal Services
Main Post Office (Correos): Plaza del Ayuntamiento, 24
Phone: +34 963 516 750
Hours: Monday-Friday 8:30 AM - 8:30 PM, Saturday 9:30 AM - 2:00 PM
Lost and Found Services
Valencia City Lost Property
Location: Valencia Town Hall
Phone: +34 963 525 478
Hours: Monday-Friday 9:00 AM - 2:00 PM
Metro Lost Property
Metrovalencia Lost and Found: +34 900 461 046
Location: Xàtiva Station information desk
Special Services
Accessibility Services
Valencia Accessible Tourism: +34 963 524 908
Services: Accessible route information, specialized transport assistance
Equipment Rental: Wheelchairs and mobility aids available
Translation Services
Official Interpreters: Available through tourist information offices
Emergency Translation: Included in tourist police services
Languages: English, French, German, Italian commonly available
Seasonal and Event Information
Las Fallas Festival (March)
Official Information: +34 963 524 908
Festival Headquarters: Plaza del Ayuntamiento (during festival period)
Emergency Festival Services: Enhanced police and medical presence
2025 Holy Chalice Jubilee Year
Jubilee Information: Available at cathedral and tourist offices
Special Tours: Friday departures from Plaza del Ayuntamiento tourist office
Religious Services: Valencia Cathedral +34 963 918 127
Website Contact Information
For all contacts regarding this website, including press inquiries, advertising opportunities, and visitor feedback, please use our contact channels:
Website Feedback: We welcome your suggestions for improving Valencia tourism information
Content Updates: Help us maintain current and accurate information
Partnership Inquiries: Tourism businesses and services collaboration opportunities
Useful Apps and Digital Resources
Official Apps
Valencia Tourist Card App: Discounts and transport information
Metrovalencia App: Real-time public transport information
Alert Cops: Spanish police mobile app for reporting crimes
Emergency Preparation
Save Important Numbers: Store 112 and tourist police contacts in your phone
Carry Identification: Passport or ID required by law in Spain
Insurance Information: Keep emergency insurance contact details accessible
Embassy Registration: Register with your country's embassy for emergency contact
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